Platform

Roles & Permissions

Access in Schedulion is controlled by the role assigned to each employee account. There are three roles: Admin, Manager, and User.

Admin

Full access to everything, including:

All organisation settings and billing
Creating and deleting locations, services, teams
Managing all employees (including granting/revoking access)
Viewing all appointments across all locations
System logs and audit history

Only Admins can delete the organisation or change the billing plan.

Manager

Operational access without billing or destructive controls:

Managing bookings and appointments for any location
Creating and updating employees, customers, services, and inventory
Viewing team and location reports
Cannot access billing settings
Cannot delete core entities (locations, organisation)

User

Limited to their own working context:

Viewing and managing their own appointments
Viewing the calendar for their assigned location
Updating their own profile and notification preferences
Cannot see other employees' personal details or organisation-wide reports

Plan-Based Restrictions

Some features are only available on higher billing plans regardless of role. For example, Working Shifts and Teams are Gold-only features. A Manager on a Bronze plan cannot access these even though their role would otherwise permit it.